Refund and Cooling-Off Policy
Last updated 26 July 2026
This policy sets out when you can cancel an order and get your money back. It applies together with our Terms of Service.
Your cooling-off right
Section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives you the right to cancel an electronic transaction within seven days, without reason and without penalty.
Important exception. That right does not apply to goods or services made to your own specifications, or to digital services you asked us to begin immediately. Because our documents, reports and CVs are generated from the details you enter and are unique to you, the cooling-off right falls away once the document has been generated and delivered.
When you get a full refund
- You paid but have not yet submitted the intake form.
- You paid, submitted the form, but we have not yet generated your document.
- We cannot deliver the service you bought.
- You were charged twice for the same order.
- A CIPC filing is rejected for a reason attributable to us and cannot be corrected.
Where a document has already been delivered
We will not normally refund a delivered custom document. We will, at no charge:
- Regenerate the document if it contains an error caused by our system.
- Correct it if we captured your information incorrectly.
- Resend it if delivery failed.
If the output is materially defective and we cannot fix it, we will refund you in full. We would rather fix or refund than have you stuck with something you cannot use.
What we cannot refund
- Statutory fees already paid to CIPC on your behalf, once lodged.
- A document that works correctly but that you decided you no longer need.
- A funding application, tender or job application that was unsuccessful. We provide the document, not the outcome.
- Errors caused by inaccurate information you supplied, though we will help you correct it.
Subscriptions
Cancel at any time. The service runs to the end of the period you have already paid for and does not renew. We do not refund part periods. If you were billed after cancelling, contact us and we will reverse it.
How to request a refund
Email admin@lightbizhub.co.za with your order number and what went wrong. We respond within two business days. Approved refunds are returned to the original payment method, usually within five to ten business days depending on your bank.
Your rights are not limited
Nothing in this policy removes any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.